Clear, practical advice
after an accident.
Search every SAR Group guide, or open a category below. Plain English, written by a Bristol repair team and reviewed by our repair support staff.
What to do when someone hits your parked car
A calm, step-by-step guide to damage checks, evidence, reporting and getting a proper repair after your parked car is hit.
Read the guideThe insurance questions drivers ask us most
Straight answers on premiums, excess, write-offs and replacement vehicles, written by our Bristol repair team.
- Non-fault accident: what it means and what to do (UK guide)A plain-English UK guide to non-fault accidents: how liability is decided, your repair and replacement vehicle options, and the mistakes that cost drivers money.
- What to do after a car accident that wasn’t your faultThe exact steps to take at the scene, in the first 24 hours and in the first week after someone else hits your car in the UK.
- Will a non-fault accident affect my insurance? (UK)How a non-fault claim can show on your record, what happens to your premium and what to check with your insurer.
- Do I have to pay my insurance excess?When an excess applies after a non-fault accident, and the practical routes that can avoid paying one up front.
- What happens if my car is written off?Write-off categories explained, how valuations work and what you can do if the offer feels too low.
- Your options after a non-fault accident, explainedThe three practical routes to getting your car repaired, and the honest trade-offs of each.
Browse by category
Open a category to see every guide inside it. Each one has its own page.
- What to do after a car accident that wasn’t your faultThe exact steps to take at the scene, in the first 24 hours and in the first week after someone else hits your car in the UK. 8 min read
- What to do when someone hits your parked carA calm, step-by-step guide to damage checks, evidence, reporting and getting a proper repair after your parked car is hit. 8 min read
- Six mistakes to avoid after a non-fault accidentThe avoidable decisions that cost drivers time, money and evidence in the days after a crash. 5 min read
- What details should you exchange at the scene?The legal minimum, the details that actually help later, and what you do not have to hand over. 4 min read
Driving advice and tips
Emergency kit, dash cams, crash detection, insurance myths, bad weather and parking damage.
View the collection ResourceInsights
Why repair times vary, what an approved repairer means, and how parts are chosen.
View the collectionAccident support by situation
If you already know what happened, jump straight to the relevant guide.
Not sure what to do next after your accident?
Talk to a real person on the repair side. We'll explain your practical options, what information to gather, and how a proper repair works, with no pressure.