Repair-led help, explained step by step, so you always know what happens next.
Call us on 0117 427 0872 or send your details through the form. Tell us what happened in your own words, we'll ask a few simple questions about the vehicle, the damage and the circumstances.
We look at the damage, whether the vehicle is safe to drive and what happened. Then we explain the practical routes open to you so you can decide what feels right.
Your vehicle is booked into the bodyshop and repaired to BSI-approved standards using correct methods and materials, with progress updates as work moves along.
A final quality inspection, a valet and a clean handover, plus clear guidance on anything still outstanding on your side.
No obligation. Takes under a minute.
Having these to hand makes the first conversation much faster.
Date, time and location of the accident, plus your vehicle registration.
Registration, make and model, and the driver's details if you have them.
Photos of the damage and scene, dashcam footage, and any witness details.
A plain-English comparison. Nothing here is guaranteed: what is available always depends on circumstances, liability, availability and approval.
SAR Group support
Explained by the repair team directly
Your own insurer
Usually routed through their approved network
Third-party insurer
Usually routed through their approved network
SAR Group support
Arranged for approved non-fault cases, subject to liability and approval
Your own insurer
Depends on your policy and cover level
Third-party insurer
May be offered, subject to liability and approval
SAR Group support
Practical advice if the vehicle is not safe to drive
Your own insurer
Depends on your policy and breakdown cover
Third-party insurer
Depends on their process and liability position
SAR Group support
Bristol repair centre, cars, vans and commercial vehicles
Your own insurer
Allocated repairer, choice may be limited
Third-party insurer
Allocated repairer, choice may be limited
SAR Group support
We explain your options clearly before you decide
Your own insurer
Varies by insurer and handler
Third-party insurer
Acting for the other driver, not for you
SAR Group support
Authorised partners may assist where required
Your own insurer
Handled inside their own process
Third-party insurer
Handled inside their own process
| What you may need | SAR Group support | Your own insurer | Third-party insurer |
|---|---|---|---|
| Accident repair guidance | Explained by the repair team directly | Usually routed through their approved network | Usually routed through their approved network |
| Replacement vehicle guidance | Arranged for approved non-fault cases, subject to liability and approval | Depends on your policy and cover level | May be offered, subject to liability and approval |
| Vehicle recovery guidance | Practical advice if the vehicle is not safe to drive | Depends on your policy and breakdown cover | Depends on their process and liability position |
| Repair centre support | Bristol repair centre, cars, vans and commercial vehicles | Allocated repairer, choice may be limited | Allocated repairer, choice may be limited |
| Help understanding next steps | We explain your options clearly before you decide | Varies by insurer and handler | Acting for the other driver, not for you |
| Partner support where regulated services are needed | Authorised partners may assist where required | Handled inside their own process | Handled inside their own process |
Talk to a real person on the repair side. We'll explain your practical options, what information to gather, and how a proper repair works, with no pressure.
