Customer support advisors
Your first point of contact. They take the details, explain your practical options in plain English and stay with you through the job.
Meet the teamThe people behind
The people behind
every repair
SAR Group is a Bristol team of estimators, technicians and support advisors. Same building, same standards, one named contact from your first call to handover.
- One namedContact
- SkilledTechnicians
- ApprovedStandards
- StraightAnswers
Who does what
Four roles, one job: getting your vehicle right
You will not be passed between departments. Everyone works from the same repair plan and the same notes.
Estimators
They strip back, measure and scope the damage properly, so the repair plan reflects what the vehicle actually needs.
Panel and paint technicians
Structural repair, panel work, preparation and refinishing to approved methods, with colour matched on the vehicle itself.
Quality and handover
Every vehicle is inspected, road tested where appropriate, cleaned and signed off before you get the keys back.
Who you deal with
The people you will actually deal with
Real team photography is on the way. Until then, here is exactly who handles each part of your repair.
Bodyshop manager
Runs the workshop and owns your repair plan
Workshop operators
Keep every job moving through the right stage
Customer admin
Your first call, updates and handover booking
Estimators
Scope the damage properly before work starts
Finance
Invoicing, authorisations and paperwork
Panel and paint technicians
Structural, panel, prep and refinishing work
Local, reachable and accountable
When you call us, you speak to the site that has your vehicle. No call centre, no scripts and no vague timelines. If something changes on your repair, we tell you why and what it means for the date you were given.
That accountability is the whole reason people come back to us and recommend us to friends, family and their own customers.
Not sure what to do next after your accident?
Talk to a real person on the repair side. We'll explain your practical options, what information to gather, and how a proper repair works, with no pressure.