A real accident repair centre
Your vehicle is assessed and repaired by our own team at our Bristol repair centre, not passed around a call-centre network.
Specialists Accident Repair GroupSpecialists in accident repair
Specialists in accident repair
and non-fault support
Professional accident repairs and expert non-fault guidance you can rely on. Supporting cars, vans, commercial vehicles and fleets across the UK, with our Bristol repair centre serving South Wales and the South West.
- Industry leadingAccident repair
- Non-faultExperts
- Fast, efficient& reliable
- Approved repairStandards
Check your non-fault route in under 60 seconds
Answer a few quick questions and SAR Group will call you back with clear next steps.
- Takes under a minute
- Nothing to sign online
- We explain your repair, recovery and replacement vehicle route
- A real accident repair team will review your details
Repair-led from day one
Why drivers contact SAR Group first
We are a real accident repair business. That means the advice you get is grounded in what your vehicle genuinely needs, and your repair stays connected to the team doing the work.
Clear non-fault guidance
We explain the practical routes open to you in plain English, so you can decide what to do next with confidence.
Replacement vehicle support
For approved non-fault cases, replacement vehicle support is arranged through our authorised partner network.
Recovery through our partners
If the vehicle is not safe to drive, recovery support can be arranged through our partner network.
- Repair-led from your very first call
- Approved repair methods and materials
- Cars, vans, commercial vehicles and fleets
- Regulated case handling, where required, through authorised partners
Subject to liability, case acceptance and partner approval.
Non-fault accident?
If someone else caused the damage, you do not have to work it out alone
Tell us what happened and a real person from our Bristol team calls you back to explain your practical options, with no pressure and no jargon.
- Clear guidance before you decide anything
- Repairs to manufacturer-approved standards
- Help understanding how to stay mobile
- A named contact from first call to handover
Your journey
How we help after a non-fault accident
Six clear stages from the first call to the keys back in your hand.
- Tell us where the damage is and whether the vehicle is safe to drive.
- A real person from our team calls you back to talk it through.
- Tell us where the damage is and whether the vehicle is safe to drive.
- A real person from our team calls you back to talk it through.
- Clear explanation of what happens next and what we need from you.
- Regulated parts of a non-fault case are handled by authorised partners.
- Clear explanation of what happens next and what we need from you.
- Regulated parts of a non-fault case are handled by authorised partners.
- 24/7 recovery support through our partner network.
- Your vehicle comes straight to a repair centre, not a holding yard.
- 24/7 recovery support through our partner network.
- Your vehicle comes straight to a repair centre, not a holding yard.
- Replacement vehicle support for approved non-fault cases.
- Matched to what you actually drive, where availability allows.
- Replacement vehicle support for approved non-fault cases.
- Matched to what you actually drive, where availability allows.
- Structural and safety checks before any panel work signs off.
- Progress updates so you always know where the repair stands.
- Structural and safety checks before any panel work signs off.
- Progress updates so you always know where the repair stands.
- Documented final quality inspection.
- Aftercare if anything is not right when you get it home.
- Documented final quality inspection.
- Aftercare if anything is not right when you get it home.
Subject to liability, case acceptance and partner approval.
What we do
How we can help you
Everything we do is built around repairing your vehicle properly and keeping you informed at every stage.
Why SAR Group
Quality you can see. Care you can trust.
We're a bodyshop first. The advice you get is grounded in what your vehicle genuinely needs, and what happens next is explained in plain English.
Repair-led, not sales-led
We start from the vehicle and the damage, not from a script. You get an honest view of what your car actually needs.
Straight answers on your options
We explain the practical routes open to you after a non-fault accident so you can decide with confidence.
Manufacturer-grade finish
Approved methods, correct materials and colour-matched refinishing, quality checked before handover.
Help staying on the road
Where appropriate, we guide you through replacement vehicle options so daily life keeps moving.
Our process
From the moment it happens, to the moment you drive away
Scroll through the journey. Every stage below happens in our own bodyshop, with the same team looking after your vehicle from the first call to handover.
The call
- The call
You tell us what happened
One short conversation with a real person from our team. No scripts, no pressure, no jargon.
- We listen first
- Plain English from the start
- The assessment
We look at the damage properly
Our estimators work from the vehicle itself, so the guidance you get reflects what the repair genuinely needs.
- Damage documented in detail
- Honest view of the work involved
- Staying mobile
Collection, recovery and keeping you moving
If your vehicle cannot be driven we arrange collection, and we talk you through the options for staying on the road.
- Recovery through our partner network
- Replacement vehicle guidance
- The repair
Repaired to manufacturer-approved standards
Correct materials, correct methods and colour-matched refinishing, quality checked before anything leaves us.
- Approved repair methods
- Colour-matched finish
- Handover
Back in your hands, looking right
Cleaned, detailed and handed back by the same people who looked after it, with everything explained.
- Quality checked and detailed
- One named contact throughout
Advice Centre
Practical advice, written by people who repair cars
Clear, jargon-free guides on what to do after an accident, how repairs work and how to keep moving.
Featured guide
What to do when someone hits your parked car
A calm, step-by-step guide to damage checks, evidence, reporting and getting a proper repair after your parked car is hit.
Read the guideWhat to do after a car accident that wasn’t your faultThe exact steps to take at the scene, in the first 24 hours and in the first week after someone else hits your car in the UK. 8 min readSix mistakes to avoid after a non-fault accidentThe avoidable decisions that cost drivers time, money and evidence in the days after a crash. 5 min readWhat details should you exchange at the scene?The legal minimum, the details that actually help later, and what you do not have to hand over. 4 min readView all articles
Fleet & business
Keeping your fleet moving forward
Prioritised booking, clear repair timelines and a single point of contact for operators who can't afford downtime.
Fleet support Delivery service partners
Keep a third-party bump off your insurance record
When one of your vans damages another vehicle, we handle the third-party customer and repair the damage to manufacturer methods. For suitable incidents the repair can be agreed and funded directly, so an open claim does not have to sit on your policy. You must still report the accident to your insurer.
DSP accident support98%
Accident conversion
Reported delivery incidents taken through to a completed repair
over200
Claims kept off policy
Third-party repairs settled directly instead of opening an insurance claim
Google Reviews
5.0 average from verified Google reviews
“Someone went into the back of my car and I had no idea where to start. SAR explained everything clearly and the repair was flawless.”
“Really honest team. They talked me through the options rather than pushing me, and kept me updated the whole way through the repair.”
“Paint match on my Golf is perfect and they helped me stay mobile while the work was done. Genuinely a great experience.”
“Dropped my van in on the Monday and had it back looking like new by the Friday. Clear updates the whole time, no chasing needed.”
“First accident I have ever had. They walked me through what happens next without any pressure and sorted the repair beautifully.”
“Quality of the bodywork is excellent. You genuinely cannot tell where the damage was. Friendly team in the office too.”
“They kept me informed by text and phone at every stage. Car came back cleaned inside and out, which was a lovely touch.”
“Used SAR for two of our company vehicles. Straightforward, quick turnaround and no surprises. We will keep using them.”
“Someone hit my parked car and drove off. SAR explained my options and got the repair done properly with no fuss.”
“Great communication from the first phone call. Honest advice, fair timescales and a finish that matches the factory paint.”
Trade & partners
See our partners Working with claims handlers, hire companies, solicitors and suppliers
We are the repair side of the process. Our partners get capacity they can rely on, honest turnaround times, approved repair standards and clear communication on every vehicle.
- Claims handlers
- Solicitors
- Hire companies
- Suppliers
- Fleet operators
Not sure what to do next after your accident?
Talk to a real person on the repair side. We'll explain your practical options, what information to gather, and how a proper repair works, with no pressure.