Start your non-fault case
Answer a few quick questions. Our team will review your details and call you back.
- Nothing to sign online
- Real repair team review
- Clear call back
Step 1 of 6
Was the accident your fault?
Start with the people who repair
You do not need to work it out alone.
Real accident repair centre
Your vehicle stays with a repair team.
Repair-led support
Practical guidance from the first call.
Recovery support
Arranged through our partner network.
Replacement vehicle support
Reviewed for approved non-fault cases.
Authorised partners
Regulated case activity, where required.
Real repair centre
A real repair team reviews your case, not a call centre script.
What happens next
- 1
You start your case
- 2
We review your answers
- 3
Recovery or replacement vehicle route reviewed if needed
- 4
Vehicle repair route confirmed
- 5
SAR Group keeps you updated
Recovery and replacement
Recovery and replacement vehicle support reviewed in one route.
Questions drivers ask
Start your non-fault case with a real repair team
Start in around 60 seconds. Nothing to sign online.
Subject to liability, case acceptance and partner approval. Regulated case activity, where required, is handled by authorised partners.